Step 1

Please indicate if you are a new or existing customer.

Step 2

Now, please fill out the form on the right and click submit.

Step 3

You are now ready to download.

Download your BT Network Call Analyst software right here.

Welcome to BT Network Call Analyst (NCA). We’ve designed it as the perfect complement to your traditional telephony services as well as FeatureLine and Embark. Why? It transforms your static NCP report information into animated, live data that you can manipulate, interrogate and even apply to individual cost centres across your organisation. It helps save you money, improve efficiency and enhance the way you deploy your customer relationship management programmes.

Now you don’t even need to be a BT Billing Analyst user to reap the benefits of BT Network Call Analyst. There are two new versions of BT Network Call Analyst - one for existing BT Billing Analyst/BT Network Call Analyst users and a handy new standalone version for non-BT Billing Analyst users.

Just follow the links - downloading BT Network Call Analyst is easy:

  1. If you are a new BT Network Call Analyst user, we'll ask you for some basic registration information, your email address plus the email addresses for any others who you would like to receive BT Network Call Performance information.
  2. If you are an existing BT Network Call Analyst user and want the latest version, enter your login details when prompted to download it. Don’t forget, you can also add any new telephone numbers you would like to include in your BT Network Call Performance and BT Network Call Analyst reports.

  • Remember, if you are a OnebillPlus customer, your login details are your BT OneBill number and your email address. If you are not a OneBillPlus customer your login will be your password created on registration - so make a note of them and keep them handy.
  • Even if you don’t yet receive BT Network Call Performance reports, please complete the registration and our Help Desk will be in touch to finalise everything.

If you have any queries about the download process, please call our Help Desk on 0800 328 2006.

I want to upgrade my software  I am a new NCA user and want to register

This product is for use by BT customers in the UK, Channel Islands and Isle of Man on a PC configured with the "Regional and Language Options" set to the standard "English (United Kingdom)" default settings.